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Software that does the work

AI Agents With Guardrails

An AI agent does more than answer a question. It plans the steps, uses your tools and gets a task done, whether that is a research brief, a CRM update or a checked invoice.

That power needs boundaries. We build agents with narrow permissions, approval points for risky actions, spending limits and a full audit trail, and we widen their autonomy only as the results earn it.

You get agents your team can supervise and trust, rather than a demo that falls over in production.

An agent at the centre with plan steps, approval prompt, tool connections to CRM, email, calendar, database, API and documents
  • 11+Years of building business software
  • 50+Global long-term clients
  • 2,000+Projects delivered
  • 24 hrsResponse time on queries

How much autonomy

Four levels of agent autonomy

We match the level to the task and the risk, and raise it only when the results justify it.

  • Search icon

    Assistant

    Answers questions and drafts content. A person does the rest.

    Lowest risk
  • Clipboard icon

    Copilot

    Suggests the next action inside your tools. A person approves each one.

    Low risk
  • Plug icon

    Task agent

    Carries out a defined task using tools, within strict limits and with logging.

    Moderate risk
  • Spark icon

    Multi-agent system

    Several specialised agents share a goal, under a supervisor and human approval points.

    Higher risk, more value

Services

Our AI Agent Services

Six kinds of agent we build most often.

  • Research & Intelligence Agents

    Research & Intelligence Agents

    Gather, compare and summarise information from the web and internal sources into a cited brief.

    WITH AISources listed for every claim, so the work is checkable.

  • Sales & CRM Agents

    Sales & CRM Agents

    Qualify leads, update records, prepare meeting notes and draft follow-ups in your CRM.

    WITH AIDrafts go to the rep for approval before sending.

  • Document Processing Agents

    Document Processing Agents

    Read, check and route contracts, invoices and applications, flagging what needs a person.

    WITH AIConfidence thresholds send doubtful items to a reviewer.

  • API Orchestration Agents

    API Orchestration Agents

    Coordinate calls across several systems to complete a task, handling errors and retries.

    WITH AIEvery action is permission-limited and logged.

  • Multi-Agent Systems

    Multi-Agent Systems

    Teams of specialised agents with a supervisor, for work too broad for a single agent.

    WITH AIClear roles, shared memory and human checkpoints.

  • Monitoring & Alerting Agents

    Monitoring & Alerting Agents

    Watch data, systems or news around the clock, explain what changed and notify the right person.

    WITH AIAlerts explain the cause and a suggested next step.

Inside an agent

What makes an agent trustworthy

Anyone can wire a model to a tool. The difference lies in what surrounds it: limits, memory, logging and oversight.

These six parts are in every agent we deliver.

  1. Target icon

    Goal & plan

    The agent turns a request into steps and checks progress against the goal.

  2. Plug icon

    Tools

    It can search, read files, call APIs and update records, but only the ones you allow.

  3. database icon

    Memory

    It keeps the context it needs, with limits on what it may store.

  4. Shield icon

    Guardrails

    Permissions, spending limits and approval points stop it going beyond its brief.

  5. Eye icon

    Observability

    Every step is logged, so you can see what it did and why.

  6. Users icon

    Human oversight

    People approve high-impact actions and can take over at any time.

How we work

From first task to supervised autonomy

Five steps that earn trust gradually.

  1. Choose a task with edges

    Start with a task that has a clear goal, limited tools and an easy way to check the result.

    Scope
  2. Define tools and limits

    List exactly what the agent may read, write and spend, and which actions need approval.

    Permissions
  3. Build and test in a sandbox

    Run the agent against realistic cases, including bad inputs and attempts to push it off task.

    Testing
  4. Pilot with supervision

    Release to a small group with every action visible and easy to reverse.

    Pilot
  5. Widen autonomy gradually

    Remove approvals only where the results justify it, and keep monitoring.

    Scale

Safety you can check

Controls in every agent

What we verify before an agent touches real systems.

  • Least privilegeThe agent has only the access its task needs, nothing more.
  • Approval for risky actionsPayments, deletions and external messages need a person.
  • Spending and rate limitsHard caps on cost, calls and time per task.
  • Prompt-injection testsWe test whether hostile text in documents or web pages can hijack the agent.
  • Full audit trailPrompts, tool calls and results are recorded for review.
  • Kill switchA single control that stops the agent and rolls back where possible.

FAQs

AI agent questions, answered

An AI agent is software that uses a language model to plan steps, use tools such as search, databases and APIs, and complete a multi-step task toward a goal. Unlike a simple chatbot, it takes actions, so it needs limits and oversight.

A chatbot mainly answers questions. An agent can also act: look up a record, update a system, send a draft or trigger a workflow. That makes agents more powerful and means they need permissions, logging and approval steps.

They can be, if designed carefully. We use least-privilege access, approval for risky actions, spending limits, audit logs and tests for prompt injection. We start with narrow tasks and widen autonomy only when results justify it.

Tasks with a clear goal, defined tools and a checkable result, such as research briefs, lead qualification, document checking, ticket triage and monitoring. Open-ended or high-stakes decisions should stay with people.

A multi-agent system uses several specialised agents, for example a researcher, a writer and a checker, coordinated by a supervisor. It suits broad tasks but adds complexity, so we use it only when a single agent is not enough.

Yes. We connect agents to your CRM, ERP, ticketing, email, databases and internal APIs, with each connection restricted to the actions it needs.

Prompt injection is hostile text, hidden in a web page, email or document, that tries to make an agent ignore its instructions. We limit tools and permissions, treat outside content as untrusted, require approval for sensitive actions and test for these attacks.

We define success per task, such as correct outcome, time taken and cost, test on a set of realistic cases and track the same measures in production, including how often a person has to step in.

A focused task agent often takes four to eight weeks from scoping to a supervised pilot. Multi-agent systems and many integrations take longer.

Running cost depends on the model, number of steps and volume. We estimate cost per task early, and use caching, smaller models for simple steps and hard limits to keep it predictable.

Ready to put an agent to work?

Describe a multi-step task your team repeats. We will tell you whether an agent suits it, what limits it needs and how to pilot it safely.

Free initial consultation • No obligation • NDA available
Chat with us

Choose who you'd like to talk to

Avik Mallick
Avik MallickCo-Founder & Partner
Sudipta Lahiri
Sudipta LahiriCo-Founder & Partner